Refund Policy
Last updated: September 9, 2026
Thank you for purchasing from Kavelo. Because all our products are digital and delivered instantly, we operate a clear all-sales-final policy.
Digital products
All products sold on Kavelo are digital downloads. Once payment is complete, files are unlocked and emailed immediately. For this reason, we do not offer refunds, exchanges or returns once the purchase is made.
When we will help
If you experience a genuine technical issue — for example, the download link is broken, files are corrupted, or you did not receive the email — contact us within 7 days of purchase at support@kavelo.net. We will investigate and, where appropriate, resend the files or provide access.
Not eligible for refund
- Change of mind after purchase.
- Buying the wrong product without reading the description.
- Not having the required software or device to open the files.
- Failure to check email or spam/junk folders.
- Sharing or reselling the files, which voids the license.
Payment failures
If your payment fails or is declined, no money is taken. Any temporary hold placed by your bank is released automatically according to your bank's policy.
Contact support
For any questions about this policy or your order, email support@kavelo.net and include your order details.